Inside your LMS

Reading conversations

The responses list, its filters, and what every badge means

Select Responses to review the conversations you are allowed to read for this chatbot.

The responses list inside an LMS frame — the launch bar, a notice reading "2 results are waiting for you", four filter fields, and a table of three conversations with student names, email addresses and dates, two of them carrying an "Awaiting review" badge. — One activity’s conversations. The notice at the top only appears when something is actually held.

What is waiting for you

When any conversation on the page is held for review, a notice sits above the table:

— 2 results are waiting for you

Marks are held until you review them. Open a response to change the mark or the feedback, then commit it to the gradebook.

The notice counts only the results on the current page. It changes as you move between pages or commit marks. See Releasing a mark.

The filters

Four fields, then Apply. Clear puts the list back to everything.

Control	What it does	Who sees it
Student name	Matches anywhere in the name, not only the start.	Every reviewer
Email	Matches anywhere in the address. Useful when two students share a first name.	Every reviewer
Start date	Conversations on or after this date.	Every reviewer
End date	Conversations on or before this date.	Every reviewer

The list shows ten conversations a page, newest first, with Previous and Next underneath when there are more. Filters survive paging.

The table

There are four columns: Student name, Email address, Response date, and Actions. With Remember each student enabled, several sittings are grouped into one row.

The badges

What each badge means
Control	What it does	Who sees it
Test	A teacher held this conversation, not a student. It was never marked and never sent to the gradebook.	Every reviewer
Awaiting review	The rubric has been applied and the mark is being held. Nothing has reached the gradebook.	Every reviewer
Unfinished	The conversation was closed by a scheduled process rather than by End conversation. A rubric result is still marked and held.	Every reviewer
3 parts	This conversation came back over three sittings. The date shown is when it started.	Every reviewer

What to do about each:

Test — a staff trial. It does not count towards a student’s limit and is not marked or sent to the gradebook. Test rows show the teacher’s name with “(Teacher)” after it.
Awaiting review — open it, check the mark and feedback, then decide whether to commit it.
Unfinished — the student did not select End conversation. A scheduled process closes a conversation twelve hours after its last message; it runs every ten minutes, so closed conversations appear through the day. Read the transcript before deciding what to do with the held mark.
N parts — the student continued the same conversation over several sittings. The detail page and rubric use the whole thread.

The row actions

The icons at the end of each row
Control	What it does	Who sees it
View response	Opens the detail page. A memory thread is shown as one transcript and one rubric result.	Every reviewer
Download response	A file for the selected response record, including its audio. For a memory thread, this download does not combine every part.	Every reviewer
Delete response	Deletes the selected response record and its files after confirmation. For a memory thread, other parts remain.	The chatbot owner, or a lead teacher or administrator with access
Download all responses	Above the table. Downloads all responses you may access for this chatbot. The visible filters do not narrow this download, and each stored part is exported separately.	Every reviewer

Warning

Deleting a response deletes the evidence

The confirmation says “Delete this response and all files? This cannot be undone.” Download assessment evidence before deleting it. In a memory thread, deletion applies to the selected part.

Note

Download all responses requires audio for every response in scope. If any response has no completed audio file, the download stops with “Audio is not available for one or more responses.”

What you can and cannot see

You can read conversations for a course after launching its activity as an instructor. The chatbot owner can read all conversations recorded against their chatbot. An organisation administrator can read conversations across their organisation.

You will only see this if you are a lead teacher

You can also read conversations on your own chatbots and on direct copies made from your templates. This is not access to every chatbot in the organisation.

Empty states

No responses yet. — nobody has held a conversation with this chatbot. If you built the activity today, that is what you should see.
Chatbot not found. — the activity points at a chatbot you cannot read, or one that no longer exists. See When something goes wrong.

The responses page for a chatbot nobody has used, showing the heading, the filter row and the line "No responses yet." — The empty state. The filters still render, so the page does not change shape the moment the first student finishes. Photographed outside an LMS, which is why it carries a **Back to dashboard** button instead of the bar.

Next: One conversation in full.